VCC NVA | AWS storage issues
Update - We wanted to provide you with an update on the AWS storage issue we are currently facing. The VCC North Virginia status remains degraded, and our team is still working diligently to resolve the problem.

We understand the impact this may have on your experience with our site and apologize for any continued inconvenience. Please know that we are doing everything possible to restore full functionality as soon as possible.

Thank you for your continued patience and support. We will keep you informed of any significant developments.

Please reach out to requests@thinkon.com if you have any questions.
Jul 05, 2024 - 14:52 UTC
Update - Please email requests@thinkon.com if you have any questions regarding this incident.
Jul 04, 2024 - 15:13 UTC
Investigating - We are currently experiencing issues with our AWS storage. Specifically, the VCC North Virginia status is degraded, which may affect your experience on our site.

Please rest assured that our team is working diligently to resolve the problem as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will keep you updated on the progress and notify you as soon as the issue is resolved. Thank you for your continued support.
Jul 04, 2024 - 14:26 UTC
Veeam & Storagecraft Services - Sydney, NSW
Investigating - We have identified an issue with Veeam Cloud Connect and StorageCraft services in Sydney, NSW. Backups and replications to the ThinkOn platform may experience disruption or perform at a degraded speed.

Veeam Backup Jobs: May experience disruption or perform at a degraded speed.
Veeam Replication Jobs: May experience disruption or perform at a degraded speed.
Veeam Merges/Health Checks: May experience disruption or perform at a degraded speed.
StorageCraft Replication Jobs: May experience disruption or perform at a degraded speed.

The ThinkOn Infrastructure Team is working to resolve this issue. An additional notification will be sent once we have further updates, or if we anticipate significant delays.

For ongoing updates, please review our Service Status page https://probax.statuspage.io/.

If you experience any ongoing issues, please contact us requests@thinkon.com
Jun 25, 2024 - 03:27 UTC

About This Site

Welcome to our service status page. Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.

Uptime over the past 90 days. View historical uptime.
GLOBAL Operational
90 days ago
100.0 % uptime
Today
Probax Hive Operational
90 days ago
100.0 % uptime
Today
ASIA-PACIFIC (APAC) Degraded Performance
90 days ago
100.0 % uptime
Today
Microsoft 365 Backup & Archive - AWS, Sydney (AP-SOUTHEAST-2) Operational
90 days ago
100.0 % uptime
Today
Honeycomb Hot Storage - AWS, Sydney (AP-SOUTHEAST-2) Operational
90 days ago
100.0 % uptime
Today
Honeycomb Hot Storage- Veeam - Sydney, New South Wales Degraded Performance
90 days ago
100.0 % uptime
Today
Honeycomb Hot Storage - Veeam - Melbourne, Victoria Operational
90 days ago
100.0 % uptime
Today
Honeycomb Hot Storage - Veeam - Perth, Western Australia Operational
90 days ago
100.0 % uptime
Today
Honeycomb Hot Storage - StorageCraft - Sydney, New South Wales Degraded Performance
90 days ago
100.0 % uptime
Today
Honeycomb Hot Storage - StorageCraft - Melbourne, Victoria Operational
90 days ago
100.0 % uptime
Today
Honeycomb Hot Storage - StorageCraft - Perth, Western Australia Operational
90 days ago
100.0 % uptime
Today
Honeycomb Cold Storage - AWS, Sydney (AP-SOUTHEAST-2) Operational
90 days ago
100.0 % uptime
Today
Honeycomb Cold Storage - Sydney, New South Wales Degraded Performance
90 days ago
100.0 % uptime
Today
Honeycomb Cold Storage - Melbourne, Victoria Operational
90 days ago
100.0 % uptime
Today
Honeycomb Cold Storage - Perth, Western Australia Operational
90 days ago
100.0 % uptime
Today
Second Colony DRaaS - Melbourne, Victoria Operational
90 days ago
100.0 % uptime
Today
Second Colony DRaaS - Perth, Western Australia Operational
90 days ago
100.0 % uptime
Today
Second Colony DRaaS - Sydney, New South Wales Degraded Performance
90 days ago
100.0 % uptime
Today
EUROPE (EMEA) Operational
90 days ago
100.0 % uptime
Today
Honeycomb Hot Storage - AWS, London (EU-WEST-2) Operational
90 days ago
100.0 % uptime
Today
NORTH-AMERICA (NAM) Operational
90 days ago
100.0 % uptime
Today
Dropbox Backup & Archive - Wasabi, Virginia (US-EAST-2) Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Backup & Archive - AWS, Canada (CA-CENTRAL-1) Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Backup & Archive - AWS, North Virginia (US-EAST-1) Operational
90 days ago
100.0 % uptime
Today
Honeycomb Hot Storage - AWS, North Virginia (US-EAST-1) Operational
90 days ago
100.0 % uptime
Today
Honeycomb Hot Storage - Veeam - Beauharnois, Quebec Operational
90 days ago
100.0 % uptime
Today
Honeycomb Hot Storage - Veeam - Secaucus, New Jersey Operational
90 days ago
100.0 % uptime
Today
Honeycomb Hot Storage - StorageCraft - Beauharnois, Quebec Operational
90 days ago
100.0 % uptime
Today
Honeycomb Hot Storage - StroageCraft - Secaucus, New Jersey Operational
90 days ago
100.0 % uptime
Today
Honeycomb Cold Storage - AWS, North Virginia (US-EAST-1) Operational
90 days ago
100.0 % uptime
Today
Honeycomb Cold Storage - Beauharnois, Quebec Operational
90 days ago
100.0 % uptime
Today
Honeycomb Cold Storage - Secaucus, New Jersey Operational
90 days ago
100.0 % uptime
Today
Second Colony DRaaS - Irvine, California Operational
90 days ago
100.0 % uptime
Today
Second Colony DRaaS - Secaucus, New Jersey Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 23, 2024

No incidents reported today.

Nov 22, 2024

No incidents reported.

Nov 21, 2024
Veeam Services - Irvine, North America
Completed - The scheduled maintenance has been completed.
Nov 21, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 05:00 UTC
Scheduled - We will performing scheduled maintenance on our Veeam Cloud Connect inIrvine, North America. This work will cause service disruption to all Veeam backup and replication jobs during the maintenance window.

This upgrade is critical for maintaining security compliance, and it is imperative that all your customers are prepared.

Please ensure that all Cloud Connect tenants are running the following minimum supported versions:

Veeam Backup & Replication 12.0
Veeam Agent for Windows 6.0
Veeam Agent for Linux 6.0
Veeam Agent for Mac 2.0

Please review your environment and confirm that these versions are in place before the upgrade begins. Release Information for Veeam Backup & Replication 12.2

The following link provides a customer communication template to use when reaching out to your clients.
If any of your customers require assistance or have questions, encourage them to reach out to our Service Desk as soon as possible:

Phone: 877-787-0306
Email: requests@thinkon.com

Your proactive engagement is essential to ensure a seamless transition and to maintain security compliance.
Nov 14, 20:28 UTC
Nov 20, 2024
Veeam Services - London, UK
Completed - The scheduled maintenance has been completed.
Nov 20, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 14, 20:28 UTC
Scheduled - We will performing scheduled maintenance on our Veeam Cloud Connect in London, UK. This work will cause service disruption to all Veeam backup and replication jobs during the maintenance window.

This upgrade is critical for maintaining security compliance, and it is imperative that all your customers are prepared.

Please ensure that all Cloud Connect tenants are running the following minimum supported versions:

Veeam Backup & Replication 12.0
Veeam Agent for Windows 6.0
Veeam Agent for Linux 6.0
Veeam Agent for Mac 2.0

Please review your environment and confirm that these versions are in place before the upgrade begins. Release Information for Veeam Backup & Replication 12.2

The following link provides a customer communication template to use when reaching out to your clients.
If any of your customers require assistance or have questions, encourage them to reach out to our Service Desk as soon as possible:

Phone: 877-787-0306
Email: requests@thinkon.com

Your proactive engagement is essential to ensure a seamless transition and to maintain security compliance.
Nov 14, 20:26 UTC
Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024
Veeam Services - North Virginia, USA
Completed - The scheduled maintenance has been completed.
Nov 11, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 19:26 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 11, 19:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 19:00 UTC
Scheduled - We will performing scheduled maintenance on our Veeam Cloud Connect in North Virginia, USA. This work will cause service disruption to all Veeam backup and replication jobs during the maintenance window.

The following services will be impacted:
Veeam Backup Jobs: Will experience disruption.
Veeam Replication Jobs: Will experience disruption.
Veeam Merges/Health Checks: Will experience disruption.

We do not anticipate any issues with the maintenance being performed. However, if we identify any concerns, we will reach out with an additional status update.

For ongoing updates, please review our Service Status page.

If you experience any ongoing issues, please contact us.
Nov 11, 18:56 UTC
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

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